Support

Need help with Outhaven? Email us at support@outhaven.app. Tell us your username and what happened, and we'll get back to you.

Common questions

My time outside didn't count

A task counts when your phone shows you're at least 50 metres from home for the task's minutes. Keep location on for Outhaven while the timer runs. The timer pauses if you go back home, lose your location for a while, or stop moving on a walking task. When a task can't count, the app says why and what to try next.

I missed a day. What happens to my streak?

One missed day is forgiven and your streak is kept; two in a row reset it. Streak freezes (1 a month, or 3 with Outhaven Plus) cover missed days automatically.

How do I cancel Outhaven Plus?

In Settings > your name > Subscriptions > Outhaven Plus, or in Outhaven: Account > Outhaven Plus > Manage subscription. Cancel at least 24 hours before it renews to avoid the next charge.

How do I restore Outhaven Plus on a new phone?

Sign in to the same Outhaven account, then go to Account > Outhaven Plus > Restore purchases, with the Apple ID you subscribed with.

Can I get a refund?

Purchases are made through Apple, so refunds are too: reportaproblem.apple.com.

How do I delete my account?

In Outhaven: Account > Delete account and all data. It deletes your account and everything on our servers, and the photos on that phone. It can't be undone.

Someone is being unkind

Report the post, story or person in the app, and block them from their profile. For anything urgent, email us.